Privacy Policy

Privacy Policy

Effective Date: 11/04/2026
Last Updated: 11/04/2026

Nexio Digital Solutions (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you use our website, interact with us, or engage our services.

1. Who we are

We are a UK-based digital agency providing branding, web design, marketing and business growth solutions.

Company Name: Nexio Digital Solutions

Registered Address:
90 Sanvey Gate,
Leicester,
LE1 4BQ

Phone: 0116 216 5767
Email: info@nexiodigitalsolutions.com

2. What personal data we collect

We may collect and process the following types of data:

• Identity and contact data: Name, business name, email address, telephone number
• Communication data: Messages, enquiries and project information you send us
• Technical data: IP address, browser type, time zone, device and usage data (via cookies and analytics)
• Client project data: Files, content and system access required for service delivery

3. How we use your information

We use your personal data to:

• Respond to enquiries and provide quotations
• Deliver our services and manage client projects
• Send service-related updates and support communications
• Improve our website and service offering
• Comply with legal and regulatory requirements

We do not sell, rent or trade your personal data.

4. Legal basis for processing

We process personal data on one or more of the following legal grounds:

• Contractual necessity – to deliver the services you request
• Legitimate interest – to operate our business and maintain communication
• Consent – where you have opted in to specific communications
• Legal obligation – to comply with applicable laws

5. Sharing your data

We may share your data with:

• Trusted third-party contractors or freelancers working on our behalf
• Hosting and email providers
• Analytics and security tools (such as Google Analytics)
• Professional advisers such as accountants or legal consultants

All third parties are required to respect your data and comply with relevant data protection laws.

6. Data storage and security

Your data is stored securely. We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse, including:

• SSL encryption for our website
• Strong internal password and access controls
• Secure cloud storage for client documents

7. Cookies and tracking

We use cookies to improve your experience and understand how our site is used. You will be presented with a cookie banner when visiting our website, allowing you to manage your preferences.

Further details are provided in our separate Cookie Policy.

8. How long we keep your data

We retain data only for as long as necessary, including:

• Project and client data: up to 6 years for tax and business record-keeping
• General enquiries: typically 12 months
• Cookies: according to expiry periods defined in our Cookie Policy

9. Your rights under UK GDPR

You have the right to:

• Request access to the personal data we hold about you
• Correct any inaccuracies in your data
• Request the deletion of your data (“right to be forgotten”)
• Object to or restrict processing
• Request a copy of your data in a portable format

To exercise these rights, email info@nexiodigitalsolutions.com. If you are not satisfied with our response, you can contact the Information Commissioner’s Office at www.ico.org.uk.

10. External links

Our website may contain links to external websites. We are not responsible for their content or privacy practices. Please review the privacy policy of any external site you visit.

11. Changes to this policy

We may update this policy from time to time. Any changes will be reflected on this page. If the changes are significant, we may notify you directly.

12. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle personal data, please contact:

Nexio Digital Solutions
90 Sanvey Gate,
Leicester,
LE1 4BQ
Email: info@nexiodigitalsolutions.com
Phone: 0116 216 5767